ESL Admin Staff

As an ESL Admin Staff, you will help the company fulfill its mission to expand mankind’s possibilities. You will provide superb and high quality services such as timely manner of processing inquiries, communications, requests, payments, in order for tutors to perform 101% towards customer success. You will be proactive and result oriented as your position plays a vital role in the satisfaction of our home-based tutors and the growth of our company.

Job Requirements

What you’ll need:
• Candidates must possess at least a Bachelor’s Degree
• Required skill(s): Must be a people person, can multitask, experience in Excel functions is a plus
• Knowledgeable with Microsoft and Google applications
• Can work under minimal supervision, must be highly analytical
• Capable to work with a team
• Must be willing to learn and do the following: admistrative tasks and other departments’ tasks
• Outstanding communication and analytical skills to confidently address and resolve tutors’ concerns independently
• Open to new challenges or changes
• Can work on a flexible 8-hour shift between 8:00 and 10:00 am from Monday-Friday
• Open to render occasional work on rest day
• Must be willing to report in the office in Makati City on a schedule basis and as needed

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:
• Internet Plan must be DSL or Fibr
• Download speed must be 5 MBPs and above

Work Scope

What you will be doing:
• Provide back end support to home-based tutors by preparing documentations necessary for tutors such as but not limited to certificates, BIR compliance, tutorial fee, etc.
• Efficiently handle and process lesson reports from home-based tutors, ensuring meticulous preparation for the computation of tutorial fees
• Assist in keeping a timely record of KPIs on a daily basis
• Update and manage tutor data and information effectively in a timely manner
• Act as the company’s frontline representative to tutors, providing accurate and mission-aligned responses to inquiries raised via Skype, email, etc., showcasing excellent customer service skills
• Provide timely assistance to tutors via Skype, email, SMS, etc for concerns regarding payslip, lesson management, and other inquiries which would equip them to provide lessons to customers
• Finalize after lesson reports of tutors in preparation for tutorial fee
• Draft announcement for tutors to keep them on the loop regarding company updates
• Act as a mentor for tutors to guide them to provide the best lessons to our customers

Compensation and Benefits

Job highlights:
• Monthly personal leave
• Work from home

What you’ll get:
• PHP 16,000 basic and PHP 3,000 allowance
• Monthly internet allowance
• Paid sick leaves and vacation leaves
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Bi-annual performance assessment for rate increase and bonus
• Company-issued laptop while working from home

Application Form