2022年2月4日

Operations Staff

About Weblio Philippines, Inc.

Weblio Philippines, Inc., aims to expand mankind’s possibilities. As a company, we envision to maximize the potential of individuals and organizations and contribute to learning and growth. Through our businesses, we aim to fulfill our mission and vision as #OneWeblio.

Our Businesses

Eikaiwa

Our Eikaiwa business focuses on delivering quality lessons to our Japanese customers with our roster of home-based tutors.

Dispatch

Our Dispatch business handles fulfilling quality lessons to our business partners through the help of our current pool of highly qualified home-based tutors.

ビルのアイコン
As an Operations Staff, you will be our frontliner in fulfilling our mission to expand mankind’s possibilities as you will contribute by being responsible for customer success by ensuring 0 troubles during lessons.

Job Requirements

  • Candidates must possess at least a Bachelor’s Degree
  • Required Skill(s): good command of the English language both oral and written, computer literate, can work independently and in a team, ability in problem-solving, excellent time management skills
  • Willing to work on an early shift and to render overtime work if needed
  • 40 hours work per week (Default: Mon-Fri usual start: 7:00-10:00)
  • Possibility to work on weekends 1-2 times in a month
  • Experience in customer support, operations, and/or training is highly preferred
  • Proficient in MS Office Applications
  • Open to new challenges or changes
  • Must be willing to learn and be trained online
  • Work from home setup for the year 2022
  • Must be willing to report in the office in Makati City when company required

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:

  • Internet Plan must be DSL or Fibr
  • Download speed must be 5 MBPs and above

Work Scope

  • Pro-actively propose and execute new initiatives in order to achieve the department’s goals and the company’s mission
  • Monitor, assess and improve processes to enhance the lesson
  • Conceptualize and develop training manuals and lesson materials
  • Develop policies or procedures to improve lesson quality to satisfy our clients
  • Manage tutors to provide good lessons to clients
  • Communicate with clients to solve lesson troubles (in English)
  • Find necessary research and training and implementation
  • Provide tutor support and information updates
  • Do Marketing Research
  • Navigate and utilize the system efficiently
  • Conduct regular, corporate, and special lessons, if necessary
  • Do other related duties as assigned

Compensation and Benefits

  • PHP 16,000 basic and PHP 3,000 allowance
  • Paid sick leaves and vacation leaves
  • 13th month pay, paid overtime, paid Philippine holidays
  • Government mandated benefits: SSS, Philhealth, PAGIBIG
  • Bi-annual performance assessment for rate increase and bonus
  • Monthly internet allowance and company-issued laptop while working from home

Application Form

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