Admin Support Staff

As an Admin Support Staff, you will help the company fulfill its mission to expand mankind’s possibilities. You will provide superb and high quality services such as timely manner of answering concerns, requests, payments, in order for tutors to perform 101% towards customer success. You will be proactive and result oriented as your position plays a vital role in the satisfaction of our home-based tutors and the growth of our company.

Job Requirements

What you’ll need:

• Bachelor’s Degree, preferably courses related to Human Resources, Psychology, and/or Management
• Proficiency with basic Microsoft Office and Google applications
• Highly analytical and can work under minimal supervision
• Team-player and open to new challenges and changes
• Can work on a flexible 8-hour shift between 8:00 am and 10:00 am from Monday to Friday
• Willing to render occasional work on weekends as needed
• MUST BE LIVING AND BASED IN BACOLOD CITY
• Must be willing to travel when needed

Nice to have:

• Work experience with customer service or support and/ or in Human Resource

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:

• Internet Plan must be DSL or Fibr
• Download speed must be 5 MBPs and above

Work Scope

Initiatives and Planning:

• Checking new initiatives in order to achieve the department’s goals and the company’s mission
• Pro-actively propose and execute new initiatives
• Update all BPs (Best Practices), master file sheets, and keep all records of home-based tutors
• Analyzing of key performance indicators (KPI)
• Research and data gathering

Outsource Tutor Admin:

• Visit center partners in Bacolod for lesson monitoring.
• Checking tutorial fee of center partners
• Recording all troubles encountered during lessons by partner centers
• Monitoring lessons conducted by center partners
• Checking and resolving inquiries across different platforms, and other concerns of our partner centers.
• Checking legal documents and other necessary papers upon request

Other tasks:

• Collaborate with different departments to achieve the best tutor quality
• Conduct regular, corporate, and special lessons, if necessary
• Do other related duties as assigned.

Compensation and Benefits

Job highlights:

• Monthly personal leave
• Hybrid Set-up

What you’ll get:

• PHP 12,000 basic and PHP 3,000 allowance
• Monthly internet allowance
• Paid sick leaves and vacation leaves
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Biannual performance assessment for rate increase and bonus
• Company-issued laptop while working from home

Application Form