ESL Support Staff

As an ESL Support Staff under Eikaiwa Division, you will ensure our customers’ success by providing enough tutor supply and quality lessons. As you perform these activities, you must make improvements so that they are more efficient and effective.

Job Requirements

What you’ll need:

• Bachelor’s degree, preferably courses related to Human Resources, Psychology, and/or Management
• Proficiency with basic Microsoft Office and Google applications
• Highly analytical and can work under minimal supervision
• Team-player and open to new challenges and changes
• Can work on a flexible 8-hour shift between 7:00 and 10:00 am from Monday-Friday
• Willing to render occasional work on weekends as needed
• Must be living and based in Metro Manila
• Must be willing to travel when needed

Nice to have:

• Work experience with customer service or support and / or in Human Resource

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:

• Internet Plan must be DSL or Fibr
• Download speed must be 5 MBPs and above

Work Scope

Initiatives and Planning:

• Checking new initiatives in order to achieve the department’s goals and the company’s mission
• Pro-actively propose and execute new initiatives to keep higher tutor engagement to secure lessons
• Update all BPs (Best Practices), master file sheets, and keep all records of home-based tutors
• Analyzing of key performance indicators (KPI)
• Research and data gathering

Outsource Tutor Admin:

• Checking tutorial fee of center partners
• Recording all troubles encountered during lessons by partner centers
• Monitoring lessons conducted by center partners
• Checking and resolving inquiries across different platforms, and other concerns of our partner centers.
• Checking legal documents and other necessary papers upon request
• Communicate daily to continue our professional relationship with partner centers
• Create initiatives to have a stable supply of outsourced tutors from centers and improve lesson quality
• Visit the partner centers as needed

Other tasks:

• Collaborate with different departments to achieve the best tutor quality
• Conduct regular, corporate, and special lessons, if necessary
• Do other related duties as assigned.

Compensation and Benefits

Job highlights:

• Monthly personal leave
• Work from home
• Work Travel

What you’ll get:

• Salary package: PHP 16,000 basic and PHP 3,000 allowance
• Monthly internet allowance
• Paid sick leaves and vacation leaves
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Bi-annual performance assessment for rate increase and bonus
• Company-issued laptop while working from home

Application Form