Operations Manager

As an Operations Manager you are expected to proactively maximize the organization and optimize business processes in order to deliver the best value to our customers. You must consistently and strongly lead and improve the department in a fast-paced environment to achieve department’s goal and the company’s mission.

Job Requirements

What you’ll need:

• Candidates must possess at least a Bachelor’s Degree preferrably in Operations Management, Project Management, Strategic Management, Business management, or similar.
• With atleast 3 years of experience working in operations for BPO or ESL environment.
• Has an experience in teaching English as a Second Language.
• Required skill(s): Can work under minimal supervision, must be highly analytical and capable to work with a team.
• Has advanced leadership and managerial skills.
• With growth mindset and able to translate strategy into action and results.
• Can effectively communicate and relay messages across all sections of the organization.
• Strong customer service orientation and the drive to produce results.
• Open to new challenges or changes.
• Must be willing to learn and be trained
• Must be willing to work in Makati City

Nice to have:

• Work experience with customer service or support and / or in Human Resource

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:

• Internet Plan must be DSL or Fibr
• Download speed must be 5 MBPs and above

Work Scope

• Pro-actively propose and execute new initiatives in order to achieve the department’s goals and the company’s mission.
• Achieve the target KPI and department goal and company mission by optimization of communication trouble between Weblio Philippines and Head Office in Japan.
• Maximize departmental resources and organizational strength by proactively optimizing and improving current cycles.
• Analysis and implementation of measures to achieve the goal.
• Manage people in the operations department and train staff to make the department a stronger team to achieve goals.
• Collaborate with head office for deliver best values to our customers in English.

Other tasks:

• Conduct regular, corporate, and special lessons, if necessary
• Do other related duties as assigned.

Compensation and Benefits

Job highlights:

• Monthly personal leave
• Work from home
• Work Travel

What you’ll get:

• Salary package: Negotiable
• Monthly internet allowance
• Paid sick leaves and vacation leaves
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Bi-annual performance assessment for rate increase and bonus
• Company-issued laptop while working from home

Application Form