Quality Assurance Staff

About Weblio Philippines, Inc.

Weblio Philippines, Inc., aims to expand mankind’s possibilities. As a company, we envision to maximize the potential of individuals and organizations and contribute to learning and growth. Through our businesses, we aim to fulfill our mission and vision as #OneWeblio.

Our Businesses

Eikaiwa

Our Eikaiwa business focuses on delivering quality lessons to our Japanese customers with our roster of home-based tutors.

Dispatch

Our Dispatch business handles fulfilling quality lessons to our business partners through the help of our current pool of highly qualified home-based tutors.

As a Quality Assurance Staff under the Eikaiwa Division, you will be our front liner in fulfilling our mission to expand mankind’s possibilities as you will be responsible for our customer’s success by ensuring 101% tutor quality.

Job Requirements

What you’ll need:

At least a bachelor’s degree
Can multitask and is flexible
Working experience as a Quality Assurance Staff
Amenable to work on a 09:00 – 18:00 default work schedule
Must be willing to learn and be trained
Must be willing to work in Makati City

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:

Internet Plan must be DSL or Fiber
Download speed must be 5 MBPs and above

Work Scope

Pro-actively propose and execute new initiatives.
Training of tutors’ quality in terms of teaching.
Collaborate with different departments to achieve the best tutor quality.
Tutor evaluation: monitoring, scoring, creating, provision of survey sheets, and giving feedback to tutors.
End-to-end investigation of incident reports (skips, cancellations, and system troubles) involving tutors.
Coach tutors based on behavioral, skills, and/or attendance matters.
Evaluate and monitor key performance indicators (KPIs) and provide initiatives.
Develop and implement quality assurance strategies and initiatives.
Conduct regular, corporate, and special lessons, if necessary.
Do other related duties as assigned.

Compensation and Benefits

Job highlights:

Monthly personal leave
Work from home

What you’ll get:

Salary package: PHP 16,000 basic and PHP 3,000 allowance
Monthly internet allowance
Paid sick leaves and vacation leaves
13th month pay, paid overtime, paid Philippine holidays
Government mandated benefits: SSS, Philhealth, PAGIBIG
Bi-annual performance assessment for rate increase and bonus
Company-issued laptop while working from home

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