2020年10月28日

Quality Assurance Staff

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As a Quality Assurance Staff, you will be responsible for monitoring, inspecting, and proposing measures to correct and improve the final product and services in order to meet the company’s quality standard.

Job Requirements

  • Candidate must possess at least a Bachelor’s Degree.
  • Required skill(s): can multitask, can be flexible.
  • Must have a working experience as a Quality Assurance Staff.
  • Can work on a flexible 8-hour shift between 8:00 and 10:00 am from Monday-Friday.
  • Amenable to work on a 9:00-18:00 default work schedule.
  • Must be willing to work in Makati when the work from home setup is lifted.
  • Internet Requirements: At least 5 MBPS download speed & ping is not more than 30 ms (for coaching sessions).

Job Details

  • Default schedule: 9:00-18:00
  • Flexible working hours: between 8:00 and 10:00
  • Work from Monday to Friday
  • Successful candidates will be under probationary for six (6) months

Duties and Responsibilities

  • Pro-actively propose and execute new initiatives in order to achieve the department’s goals and the company’s mission.
  • End-to-end investigation of skipped classes of home-based tutors.
  • End-to-end investigation of classes with system troubles of home-based tutors.
  • Coaching of tutors who are reported by the management in terms of behavior, skips, or technical troubles.
  • Training of tutors’ quality in terms of teaching. Provision and implementation of different initiatives to improve overall tutors’ quality: Grammar, Speech, and Lesson Guidelines.
  • Updating and analyzing of key performance indicators (KPI).
  • Collaborate with different departments to achieve the best tutor quality.
  • Tutor evaluation: monitoring and scoring of lesson, creation and provision of survey sheets to tutors, and giving of feedback to tutors.
  • Conduct regular, corporate, and special lessons, if necessary.
  • Do other related duties as assigned.

Compensation and Benefits

  • PHP19K starting salary package
  • Paid sick leaves and vacation leaves
  • 13th month pay, paid overtime, paid Philippine holidays
  • Government mandated benefits: SSS, Philhealth, PAGIBIG
  • Bi-annual performance assessment for rate increase and bonus

Application Form

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