Workforce Operations Manager

As the Workforce Operations Manager under the Eikaiwa Business Supply Division, you will lead the strategic deployment and operational alignment of our home-based tutors who will help expand mankind’s possibilities through quality education. This role encompasses end-to-end oversight of tutor recruitment, tutor scheduling, instructional capacity planning, and service matching to meet fluctuating student demand. You will champion data-driven workforce utilization, empower your team to proactively resolve tutor shortage and allocation challenges, and ensure tutors are optimally positioned to deliver high-quality lessons. Your guidance will be instrumental in enhancing tutor engagement, elevating lesson quality, and sustaining student satisfaction across all service levels.

Job Requirements

• Bachelor’s Degree in Business Administration, HR, Education, Operations Management, or related field (Master’s preferred but not required)
• 5 years experience as HR manager in an ESL or BPO setting
• ESL experience required (not necessarily managerial level)
• Advance knowledge in Microsoft Office and Google sheets, docs, etc.
• Basic to intermediate knowledge in SQL
• Advance knowledge in data gathering and analysis
• Able to translate strategy into action and results
• Demonstrated experience in operational analysis, workforce planning, and process improvement
• Excellent stakeholder management and leadership communication across functional teams .
• Strong customer service orientation and the drive to produce results.

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:

• Internet Plan must be DSL or Fibr
• Download speed must be 5 MBPs and above

Work Scope

Tutor Recruitment

• Ensure a consistent and stable supply of qualified home-based tutors through proactive and data-driven recruitment strategies.
• Lead final checking and monitoring of all tutor recruitment initiatives and processes to uphold quality and compliance standards.
• Oversee and continuously optimize end-to-end tutor acquisition strategies, ensuring responsiveness to evolving instructional and learner demands.
• Integrate workforce planning into recruitment cycles by aligning hiring targets with learner volume forecasts, seasonal trends, and business growth objectives.
• Execute scalable and targeted bulk recruitment campaigns during peak demand periods or expansion phases to secure tutor availability in advance.
• Collaborate closely with the Tutor Recruitment Department to ensure timely, efficient, and high-quality onboarding of tutors who meet both language proficiency and cultural alignment standards.
• Monitor and analyze recruitment funnel metrics regularly (e.g., lead conversion, time-to-hire, dropout rates) to improve efficiency and reduce lead time.
• Utilize data and KPIs from the Tutor Securing Section to refine strategies, address bottlenecks, and improve tutor readiness and retention outcomes.
• Develop contingency hiring plans to mitigate recruitment risks and ensure uninterrupted tutor availability across operational shifts and time zone

Tutor Engagement

• Oversee the management of home-based tutors’ needs to equip them with the ample support to deliver lessons
• Final checking and monitoring of Support initiatives and processes
• Coordinate with Tutor Engagement Department to ensure tutors are scheduled fairly and supported effectively
• Monitor deployment effectiveness and proactively address tutor concerns related to lesson volume and availability
• Ensure seamless matching of tutor availability with student demand across service platforms
• Support initiatives that boost tutor satisfaction, retention, and lesson performance
• Provide insights on engagement trends that influence instructional capacity and quality
• Analyze KPI of the tutor securing section

Leadership Management

• Mentor and coach tutor securing department managers to calibrate their skills in fulfilling the goals of both the company and their respective departments
• Update timely department managers directives from top management
• Foster collaboration across Recruitment, Engagement, and Quality Departments to ensure aligned execution
• Recommend system or process enhancements to improve tutor utilization and lesson coverage
• Uphold internal SOPs and champion a culture of accountability, innovation, and excellence

Compensation and Benefits

Job highlights:

• Monthly personal leave
• Hybrid Set-up

What you’ll get:

• Salary: Negotiable
• Monthly internet allowance
• Paid sick leaves and vacation leaves
• Monthly personal leave
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Biannual performance assessment for rate increase and bonus
• Company-issued laptop while working from home

Application Form