Quality Assurance Staff

As a Quality Assurance Staff, you will be our frontliner in fulfilling our mission to expand mankind’s possibilities as you are responsible for our customer’s success through lesson quality assessment, coaching, and training. You are expected to make improvements at the same time so that these activities can be carried out more efficiently and effectively.

Job Requirements

What you’ll need:
• Candidates must possess at least a Bachelor’s Degree
• Required skill(s): can multitask, flexible, time management skills, data management skills
• Preferrably has a working experience as a Quality Assurance Staff or Support Staff
• Relevant experience related to training and assessment is also preferred
• Must have experience in coordinating with a huge volume of people
• Knowledgeable with Google (especially Google Sheets) and Microsoft Office applications
• Amenable to work on a 9:00-18:00 default work schedule, and open to render work on weekends/holidays as needed
• Must be willing to learn and be trained
• Must be willing to work in the office (Makati City) or other location to conduct face-to-face training/orientation

For Covid-19 precautionary measures, we are currently working from home.
Internet Requirements:
• Internet Plan must be DSL or Fibr
• Download speed must be 10 MBPs and above

Work Scope

What you will be doing:
• Conducts training for aspiring and existing home-based tutors to ensure quality lessons.
• Pro-actively propose and execute new initiatives in order to achieve the department’s goals and the company’s mission.
• End-to-end investigation of incident reports involving tutors.
• Coaching of tutors on behavioral, skills, and or attendance.
• Training of tutors’ overall quality: attendance, grammar, speech, and lesson guidelines.
• Updating and analyzing of key performance indicators (KPI).
• Collaborate with different departments to achieve the best tutor quality
• Tutor evaluation: monitoring and scoring of lesson, creation and provision of survey sheets to tutors, and giving of feedback to tutors.
• Conduct regular, corporate, and special lessons, if necessary.
• Do other related duties as assigned.

Compensation and Benefits

Job highlights:
• Monthly personal leave
• Work from home

What you’ll get:
• PHP 16,000 basic and PHP 3,000 allowance
• Monthly internet allowance
• Paid sick leaves and vacation leaves
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Bi-annual performance assessment for rate increase and bonus
• Company-issued laptop while working from home

Application Form